They also have a band in the lounge that starts playing at 5 pm and combines with the overhead music which turns into the equivalent of cats being in heat and fingernails on a chalkboard! Goodbye and good riddance. Our last time, I complained to two hosts that were walking by and they just laughed and said nothing could be done. I complained and someone turned down the volume. Also, the music in the new casino area is so loud that you can't hear the numbers being called for the drawings.

We go to have fun and a good time, not to be frustrated, angry and insulted. So, sadly, we won't be returning to the beauty of the Reservation and the gorgeous mountains anymore.

Our last visit in July we were greeted by a host, given his card, asked if our room was all right and the host gave us a $50 credit for a dinner.' We also enjoy Tunica, MS much more. Went to Total Rewards and complained, clerk checked computer and said, 'You don't have a host at this time.' My answer to her: 'Bye, bye, we won't be coming here anymore!! We just have a 2-hr longer drive to go to Horseshoe in Indiana. To add fuel to the fire, people are coming to the hotel and paying for rooms, while the loyal players are being turned away!! Last visit we asked to talk to our host when we were told we didn't 'qualify' for a room and were told we don't have a host! What? We've had a host for years. We are having trouble getting into their hotel, with our latest visit being told 'you don't qualify for a room.' What? We go at least once a month, sometimes twice a month, and we lose several thousand dollars each time. Husband and I both are Diamond players (achieved by March this year!).

Progressively, the experience there has become more frustrating. In the beginning it was a lot of fun! People playing around us were happy $$ lasted longer in the machines, and once a while some $$ went home. Have been going to this casino for years.

Harris casino closest to me